Shipping policy

Shipping policy

By placing an order, you confirm that you have read, understood, and accepted the following policy.

The shipping cost and time now are depending on your selected items, shipping method, and location.

Estimated delivery time is as follows:

Delivery time= Processing time + Shipping time

* Please note that the delivery time might vary depending on types of product and location of warehouse

Expected shipping timeframe for Standard shipping:


Type of goods

Processing time

Shipping time

Total expected time

Personalized Products

3 - 5 days

15 - 25 days

18 - 30 days


Expected shipping timeframe for Express shipping:


Type of goods

Processing time

Shipping time

Total expected time

Personalized Products

3 - 5 days

5 - 7 days

8 - 12 days


Shipping fee

The shipping fee will vary depending on the weight of the parcel. Customers can check the shipping fee before completing the order at the Checkout page.

For more information, please check the Shipping Rate Table below:

Standard Shipping within 14-21 days

LOCATION ESTIMATED SHIPPING TIME COST
United States 14 to 21 business days. US$5.99
AU, CA, EU 20 to 25 business days. US$9.99
 

 Express Shipping within 5-7 days 

LOCATION ESTIMATED SHIPPING TIME COST
United States 5 to 7 business days. US$24.99
Worldwide 5 to 7 business days. US$28.99

 

FREE SHIPPING TERM:

At KindlyToys, we offer free shipping on orders over $100.

SHIPPING GUARANTEE:
- To back up our commitment and promise to you, we will refund the cost of shipping (or give a partial refund if shipping was free) on any item that takes longer than the following time frames to arrive at your destination.
- If for whatever reason your goods don't arrive within 60 business days, you will be refunded in FULL for that item. This is our promise to you!

WRONG ADDRESS DISCLAIMER:
- It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to the strict shipping schedule. Please double-check the address you are entering, as we will NOT hold responsibility for packages that are sent to the wrong address that the buyer has entered.
- If your order is already processed or has already shipped, we cannot change the address and the only thing we can do is wait to see if the package gets returned back to us. In that case, we will be able to provide you with an exchange or refund.

Note
- For items that ship from our overseas suppliers, there's typically a delay in tracking information being updated from the time the package enters USPS facilities in foreign countries to the time it's processed at USPS facilities in the US. This usually takes between 2-7 days on average, although it can take as long as 8-12 days.
- Sometimes shipping times vary due to circumstances out of our control, such as:
+ Strikes
+ Weather
+ Time of Year (e.g. Holiday Season)
+ Large or Bulky Items
+ Shipping Provider Error
If any of the above scenarios occur with your package we promise to keep you well informed with as much information that is available to us.
- As for international shipping, KindlyToys cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes, and fees charged by your government. Please contact your country's customs office for respective charges and rates on a package coming outside of your country. On very rare occasions international shipping to some countries can take 4-8 weeks, or possibly longer for the slow-to-ship countries listed below. We are not responsible for any delays caused by the destination country's customs clearance processes. Shipping to certain countries may require additional shipping fees due to the geographical location.
- KindlyToys is not responsible for destination country tax and/or any duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country. KindlyToys will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.
- If the order arrives at your country and...:
+ The customer refuses to accept the package
+ The number of attempts is made in the country of destination to deliver the package.
+ According to the shipping department, the order shipping status indicated that the package was delivered to the address that customers provided.
then  KindlyToys reserves the right to abandon the package(s) and will not be responsible for any refund.