At KindlyToys, each product is uniquely crafted just for you, making it truly special. Due to the personalized nature of our items, we do not accept returns. However, your satisfaction is our top priority, and we are committed to addressing any concerns regarding product quality.
Refund Policy
Refunds are only applicable if the issue is due to:
- Defects in manufacturing.
- Errors in personalization caused by us.
- Damage during delivery.
To request a refund:
- Submit a Refund Request: Email us at Support@KindlyToys.com with your order number and a description of the issue. Include photos of the product and packaging.
- Approval Process: Our team will review your request within 3-5 business days. If approved, we’ll issue a refund to your original payment method.
Important Notes
- Refunds do not cover customer errors (e.g., typos in personalization).
- Refund requests must be submitted within 7 days of receiving the product.
- Please ensure all details are correct when placing your order.
Thank you for understanding our policy as we aim to provide high-quality, one-of-a-kind products for every customer.
