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Typically, if an order was submitted, verified, and processed successfully, you should have received an automated order confirmation via email.
If you have not received an order confirmation sent via email, we recommend you contact us to investigate this problem for you. It is possible that your order was unsuccessful.
Additionally, it could also be possible that the email address submitted by you was incorrect. Besides, please check your spam folder. They may be in there.
I did not receive my order, how come the tracking number status shows as “Delivered”?
Possible reasons for this case include:
- The delivery address that you gave us is incorrect.
- Someone else has signed for the parcel.
- The parcel has arrived at your local post office and will be delivered in 1-2 business days.

Please note that Asvance will refund 100% the original amount if the package has not been delivered to you successfully, except for unforeseen or uncontrollable events such as:
- Incorrect Address.
- Natural Disaster
- Pandemic
- War

We always would like to make sure that we get you all your faves! So if we made a mistake and sent the wrong item, don’t worry – we’ll make it right!
When you receive the wrong item, please get in touch with us, and we’ll try and sort it out for you as soon as possible.

We’re sorry if your order arrives damaged. If your items arrive damaged, please keep all boxes and packing materials and immediately contact customer service at +1 (302) 321 5 999 for further instructions.

Since we are always on an attempt to ship your order as quickly as possible, so once your order has been processed we are no longer able to cancel or modify it.

Please note that the order cancellation/ modification is only effective within 6 hours from the purchase time. Please contact us via email support@kindlytoys.com within 6 hours. We are glad to assist you.